FAQ
We’ve gathered the most common questions here to help you choose with confidence.
Free exchanges
Free delivery
Size guide
Free exchanges
Free delivery
Size guide
Free exchanges
Free delivery
Size guide
Free exchanges
Free delivery
Size guide
Free exchanges
Free delivery
Size guide
Free exchanges
Free delivery
Size guide
Free exchanges
Free delivery
Size guide
Free exchanges
Free delivery
Size guide
Free exchanges
Free delivery
Size guide
Free exchanges
Free delivery
Size guide
Free exchanges
Free delivery
Size guide
Free exchanges
Free delivery
Size guide
Shoes
What size should I choose?
What size should I choose?
Every brand fits differently, so to find the perfect size for your child, you have two easy options:
- Print our sizing guide and place your child’s foot on it to find the right size.
- Measure your child’s foot in centimetres and refer to the size chart below.
Need help measuring? Check out our tips for an accurate fit.
Size chart
Size 3.5: foot length between 10.8 and 11.4 cm
Size 4: foot length between 11.5 and 11.9 cm
Size 4.5: foot length between 12 and 12.4 cm
Size 5: foot length between 12.5 and 12.9 cm
Size 5.5: foot length between 13 and 13.4 cm
Size 6: foot length between 13.5 and 13.8 cm
Size 6.5: foot length between 13.9 and 14.3 cm
Size 7: foot length between 14.4 and 14.8 cm
Size 7.5: foot length between 14.9 and 15.3 cm
What if the size isn’t right?
What if the size isn’t right?
Getting the right fit is important, so all returns and exchanges arefree, quick and easywithin 30 days.
Do they fit all foot shapes?
Do they fit all foot shapes?
Yes – Sautille shoes are designed to suit all types of little feet: slim, chubby, narrow or chunky.
Thanks to their adjustable fit and flexible material, they offer proper support while following the natural shape of the foot – never squeezing it.
For specific medical needs (e.g. foot deformities, instability, postural concerns), we strongly recommend consulting a healthcare professional such as a podiatrist or paediatric specialist before ordering.
Why don’t you offer different widths?
Why don’t you offer different widths?
We made the choice to offer a single fit, carefully designed to sit between standard and wide.
With flexible materials and a fully adjustable hook-and-loop strap, the shoe naturally adapts to your child’s foot, ensuring a comfortable fit for both narrower and wider feet.
Are they suitable for rainy days?
Are they suitable for rainy days?
Yes, the water-resistant synthetic leather upper keeps feet dry during light rain or damp walks.
For very wet or muddy days, we recommend wearing wellies instead.
Can they be worn in winter?
Can they be worn in winter?
The Barefoot Toddler Trainers are designed for year-round wear. During colder months, we recommend pairing them with warm, thick socks to keep your child’s feet cosy.
For very low temperatures, snow, or heavy rain, waterproof winter boots or wellies will provide better insulation.
Do they provide arch support?
Do they provide arch support?
No, Sautille shoes allow natural foot development.
Babies’ arches are flat at first and form gradually; artificial support is unnecessary and can even be counterproductive.
Are they flexible across the width?
Are they flexible across the width?
Yes, both the sole and upper adapt to side-to-side foot movements for optimal comfort at every step.
The wide toe box allows the toes to spread naturally.
How are they different from regular shoes?
How are they different from regular shoes?
At Sautille, we started with one belief: nothing beats barefoot walking for little ones learning to walk. That’s exactly what our shoes are designed to mimic – with precision and no compromises.
Unlike many traditional shoes – often stiff, tight, or heavy – Sautille respects the natural movement of growing feet with:
- Ultra-flexible soles, to support every step without getting in the way.
- Wide toe-box, so little toes can spread and move freely.
- Adjustable fit, to follow the shape of the foot with no pressure.
- Breathable mesh, comfy with or without socks.
- Featherlight feel, so it’s almost like being barefoot.
Don’t toddlers outgrow their shoes too quickly?
Don’t toddlers outgrow their shoes too quickly?
Between ages 1 and 3, most children need to size up three to four times a year.
At this stage, the shoes they wear have a lasting impact on how their feet grow, but with barefoot shoes being more expensive than average, frequent size changes can quickly add up.
That’s why we created Keep Growing, our loyalty programme designed by parents, for parents. Each time your child outgrows their pair, the next size costs significantly less, with a few surprises along the way.
Every order also includes a printed sizing guide to help you know exactly when it’s time to size up.
Shipping
What’s the delivery time?
What’s the delivery time?
Delivery takes 4 to 7 working days across the UK.
Where do you deliver?
Where do you deliver?
We deliver across the UK and Europe.
Is delivery free?
Is delivery free?
Yes — free delivery, no minimum spend required.
How can I track my order?
How can I track my order?
Once your order is dispatched, you’ll receive an email with a tracking number.
You can track your parcel:
- via our Track My Order page
- or directly on the courier’s website
What if I don’t receive my order?
What if I don’t receive my order?
If you notice a delay or any delivery issue, please contact us via our contact form on the website or email us at hello@sautille.co.uk, mentioning your order number.
We’ll get back to you as quickly as possible.
Returns and Exchanges
Can I exchange the shoes?
Can I exchange the shoes?
Yes, you have 30 days to request an exchange or return.
Exchanges and returns are free as long as the shoes are returned in perfect condition, unworn, with original tags and packaging.
Simply email us at hello@sautille.co.uk with your order number and the size you’d like.
Can I return my order?
Can I return my order?
Yes, you have 30 days to request an exchange or return.
Exchanges and returns are free as long as the shoes are returned in perfect condition, unworn, with original tags and packaging.
Simply send us an email to hello@sautille.co.uk stating your order number and the reason for the return, and we will send you a prepaid return label.
Are returns and exchanges free?
Are returns and exchanges free?
Yes, exchanges and returns are free of charge for 30 days from the date you receive your order.
Exchanges and returns are free as long as the shoes are returned in perfect condition, unworn, with original tags and packaging.
Simply send us an email to hello@sautille.co.uk stating your order number and the reason for the return, and we will send you a prepaid return label.
How long does it take to process a return or exchange?
How long does it take to process a return or exchange?
For exchanges, the new pair is sent as soon as you start the exchange process.
This means you will receive the new pair before we have received your old pair, so that your child can be properly shod as quickly as possible.
For returns, refunds are issued within 3 to 5 working days of receipt of your returned parcel. Depending on your bank, there may be an additional delay.