FAQ

We’ve gathered the most common questions here to help you choose with confidence.

Free exchanges

Free delivery

Size guide

Free exchanges

Free delivery

Size guide

Free exchanges

Free delivery

Size guide

Free exchanges

Free delivery

Size guide

Free exchanges

Free delivery

Size guide

Free exchanges

Free delivery

Size guide

Free exchanges

Free delivery

Size guide

Free exchanges

Free delivery

Size guide

Free exchanges

Free delivery

Size guide

Free exchanges

Free delivery

Size guide

Free exchanges

Free delivery

Size guide

Free exchanges

Free delivery

Size guide

Shoes

What size should I choose?

Every brand fits differently. The most reliable method is to measure your child’s foot — from the heel to the tip of the big toe.

If you have access to a printer, you can use our printable foot measurer. Otherwise, simply measure the foot length and refer to our size guide:

  • Size 19: foot length between 10 and 11 cm
  • Size 20: foot length between 11 and 12 cm
  • Size 21: foot length between 12 and 13 cm
  • Size 22: foot length between 13 and 14 cm
  • Size 23: foot length between 14 and 15 cm

What if I order the wrong size?

No worries – free exchanges within 30 days.
You can try the shoes on at home with complete peace of mind.

If the size isn’t quite right, simply send them back (as long as they’re unworn and in their original packaging).

Do they fit all foot shapes?

Yes – Sautille shoes are designed to suit all types of little feet: slim, chubby, narrow or chunky.

Thanks to their adjustable fit and flexible material, they offer proper support while following the natural shape of the foot – never squeezing it.

For specific medical needs (e.g. foot deformities, instability, postural concerns), we strongly recommend consulting a healthcare professional such as a podiatrist or paediatric specialist before ordering.

Do you offer different width options?

There’s no need to choose between different widths with Sautille shoes.

Our soft, flexible design and adjustable velcro strap provide a snug, comfortable fit for both narrow and wider feet. The shoes naturally follow the shape of your toddler’s foot — simply select the right size based on foot length.

Should I size up or down?

Absolutely not.
Even if our shoes might run slightly larger than some other brands, you shouldn’t size up or down to compensate. The only reliable method is to measure your child’s foot and follow our size guide.

Where can my child wear them?

At home, at nursery, in the garden, at the park, on the beach… Sautille shoes go wherever your child goes.
The soft, durable fabric is made to handle everyday adventures – even the messier ones.

They’re not fully waterproof, but they handle water very well. After a busy day, just pop them in the washing machine on a cold cycle (without the insoles) and they’ll come out like new.

Can they be worn with or without socks?

Sautille shoes can be worn barefoot or with socks, depending on the season and your child’s preference.

The inside is soft and breathable, ensuring comfort in both cases.

Do they stay on well?

Yes — the flexible, adjustable fastening helps the shoes follow the natural shape of the foot, from the instep to the ankle, for a secure fit without pinching or slipping.

This also makes them suitable for different foot shapes.

Do they protect the feet properly?

Yes — the sole is soft but designed to absorb small irregularities on the ground.

Its raised front also protects both the sole and toes, so little ones can run, stumble or climb safely.

How should I care for them?

They are machine washable on a cold cycle (without the insoles).

Simply leave to air dry — never use a tumble dryer.

You can also wash them by hand.

Are they suitable for all seasons?

Ideal for spring, summer and autumn — with or without socks depending on the weather.

For colder winter temperatures, we recommend switching to a warmer pair specially designed for the season.

Do they provide arch support?

No — Sautille shoes allow natural foot development.

Babies’ arches are flat at first and form gradually; artificial support is unnecessary and can even be counterproductive.

Are they flexible across the width?

Yes — both the sole and upper adapt to side-to-side foot movements for optimal comfort at every step.

The wide toe box allows the toes to spread naturally.

Is the heel counter flexible?

Yes — the heel counter is soft to give full freedom of movement without unnecessary stiffness.

It offers support without restricting motion, as recommended by most motor development specialists.

How are they different from regular shoes?

At Sautille, we started with one belief: nothing beats barefoot walking for little ones learning to walk. That’s exactly what our shoes are designed to mimic – with precision and no compromises.

Unlike many traditional shoes – often stiff, tight, or heavy – Sautille respects the natural movement of growing feet with:

  • Ultra-flexible soles, to support every step without getting in the way.
  • Wide toe-box, so little toes can spread and move freely.
  • Adjustable fit, to follow the shape of the foot with no pressure.
  • Breathable mesh, comfy with or without socks.
  • Featherlight feel, so it’s almost like being barefoot.

Don’t toddlers outgrow their shoes too quickly?

Between the ages of 1 and 2, little feet typically go up a size every 3 months.

That’s why every order comes with a foot-measuring guide. Just place your child’s foot on it to check when it’s time for the next size up.

At this stage, their feet are still developing. Poorly fitted shoes can limit that natural growth. The right shoes support it – gently, and at their own pace.

It’s a key stage where you don’t want to compromise. That’s why we offer discounts on multi-pairs and future orders.

Shipping

What’s the delivery time?

Delivery takes 4 to 8 working days across the UK.

Where do you deliver?

We deliver across the UK and Europe.

Is delivery free?

Yes — free delivery, no minimum spend required.

How can I track my order?

Once your order is dispatched, you’ll receive an email with a tracking number.

You can track your parcel:

  • via our Track My Order page
  • or directly on the courier’s website

What if I don’t receive my order?

If you notice a delay or any delivery issue, please contact us via our contact form on the website or email us at hello@sautille.co.uk, mentioning your order number.

We’ll get back to you as quickly as possible.

Returns and Exchanges

Can I exchange the shoes?

Yes, if the size doesn’t fit, you have 30 days to request an exchange.

Exchanges are free as long as the shoes are returned in perfect condition, unworn, with original tags and packaging.

Simply email us at hello@sautille.co.uk with your order number and the size you’d like.

Can I return my order?

Yes, you have 30 days from receipt to return your order.

  • If your order is faulty, the return is completely free.
  • If you’re returning a pair in perfect condition, return shipping is at your cost (around £5, deducted from your refund).

Are exchanges free?

Yes, size exchanges are free.

If you’d just like to change the colour, return shipping is at your cost.

How long does it take to process a return or exchange?

Returns and exchanges are processed within 4 to 7 working days after we receive your parcel.

Once processed, your new pair will be shipped or your refund issued.

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